100% genuine, guaranteed

Warranty & Authenticity

Every product we sell is genuine and brand-new — sourced from authorised suppliers, never counterfeit. And where a manufacturer’s warranty applies, you’re fully covered.

Our authenticity promise

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Genuine products

Everything is 100% authentic and brand-new — we never sell fakes, refurbished, or counterfeit goods.

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Trusted sources

We work with authorised suppliers and reputable brands, so what you order is exactly what you receive.

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Checked before dispatch

Orders are inspected and securely packed before they leave us, so they reach you in perfect condition.

Manufacturer’s warranty

Many items — especially electronics, appliances and gadgets — come with a manufacturer’s or agent’s warranty. Where a product includes a warranty, the period and terms are set by the manufacturer or their local agent, and any warranty card or documentation will be included with your order.

Keep your invoice. Your Lino.lk order confirmation acts as your proof of purchase. Please keep it safe — you’ll usually need it, along with any warranty card, to make a warranty claim.

How to make a warranty claim

Get in touch

We guide you

We’ll confirm the warranty terms for your product and walk you through the next steps with the manufacturer or agent.

Repair or replace

Eligible items are repaired or replaced under the manufacturer’s warranty terms.

Good to know

What’s covered by a manufacturer’s warranty?

Warranties typically cover manufacturing defects and faults arising under normal use. They generally do not cover physical or accidental damage, misuse, unauthorised repairs, or normal wear and tear. Exact terms vary by brand.

Is this different from your returns policy?

Yes. A faulty item on arrival is handled under our Returns & Refund Policy (report within 24 hours). A fault that develops later is handled under the manufacturer’s warranty, for as long as that warranty lasts.

Do all products have a warranty?

No — warranties mainly apply to electronics, appliances and similar items. If you’re unsure whether a product carries a warranty, just ask us before you buy.

Questions about a product’s warranty?

Ask us before or after you buy — we’re happy to help.